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Freedom Fight Help Center
  1. Freedom Fight Help Center
  2. Technical Support

Technical Support

Submit a help desk ticket, report a bug, or suggest new features for the FF App here.

Report a Bug (Something is broken)

If you have an issue with the FF App or found a bug, please report it here.

Instructions:

  • What were you trying to do?
  • What did you expect to happen?
  • What actually happened?
  • Can you reproduce it? (Yes/No + steps)
  • Please attach screenshots/screen recording if possible.
Required fields are marked with an asterisk*

Please enter your name.

What type of device were you using?

How were you accessing the FF?

Summarize the bug briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse

Screenshots are best. If possible, include: the error message or the screen right before it happened

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